1. Acceptance of Terms

These Terms & Conditions govern your access to and use of our website, roadside assistance services, membership programs, and related automotive support services.

2. Nature of Services

Bharti Road Assist provides roadside assistance and related services including:

• Towing assistance
• Flat tyre support
• Battery jump-start
• Fuel delivery coordination
• Lockout assistance
• Minor on-site repairs
• Emergency coordination support

Service availability may vary based on location and operational conditions.

3. User Eligibility

Users must:

• Be at least 18 years old
• Provide accurate and complete information
• Have lawful authority over the vehicle
• Use services only for lawful purposes

4. Service Availability

Services are provided on a best-effort basis and are subject to:

• Vehicle location
• Weather conditions
• Traffic conditions
• Local regulations
• Availability of service partners
• Safety concerns

We do not guarantee uninterrupted or error-free service.

5. Customer Responsibilities

• Provide correct vehicle and contact details
• Cooperate with technicians and support staff
• Ensure personal safety while awaiting assistance
• Maintain valid vehicle documents and licenses
• Pay charges not covered under membership plans

6. Charges & Payments

Certain services may involve additional charges including:

• Spare parts
• Fuel costs
• Toll charges
• Extra towing distance
• Specialised equipment charges
• Applicable taxes and government levies
• MCD (Municipal Corporation) charges and applicable State Taxes, which are not included in the membership plan and shall be payable separately by the customer wherever applicable.

Payments must be made through authorised payment methods only.

7. Membership Plans

Membership benefits, validity periods, usage limits, inclusions, and exclusions are governed by the selected plan.

Bharti Road Assist reserves the right to revise membership pricing or benefits without prior notice.

The membership plan will be activated within 6 to 24 hours.

The maximum response time for Ballabgarh, Bahadurgarh, and Faridabad is 1 hour or more.

8. Service Exclusions

Services may not be available in cases involving:

• Illegal activities
• Driving under alcohol or drugs
• Racing or hazardous activities
• Natural disasters or force majeure events
• Commercial misuse of personal plans
• Vehicles carrying hazardous materials

9. Limitation of Liability

Bharti Road Assist shall not be liable for:

• Indirect or consequential damages
• Loss of profits or business interruption
• Third-party delays
• Mechanical failures beyond repair scope
• Incorrect customer-provided information
• Loss of valuables inside vehicles

Maximum liability shall not exceed the amount paid for the relevant service or membership.

10. Third-Party Providers

Certain services may be delivered through independent garages, towing vendors, technicians, or partner networks.

We are not responsible for acts, omissions, delays, or workmanship of third-party providers beyond applicable legal obligations.

11. Intellectual Property

All website content including logos, branding, graphics, text, and software are the intellectual property of Bharti Road Assist and may not be copied, reproduced, or distributed without written permission.

12. Website Usage Restrictions

Users shall not:

• Attempt unauthorised system access
• Upload malicious code
• Misuse support or contact systems
• Interfere with website operation
• Use the platform for fraudulent purposes

13. Privacy

Use of personal information is governed by our Privacy Policy.

14. Indemnification

Users agree to indemnify and hold harmless Bharti Road Assist, its employees, affiliates, and partners from claims, liabilities, damages, or expenses arising from misuse of services or violation of these terms.

15. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the competent courts in India.

16. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time.

Continued use of the website or services after updates constitutes acceptance of revised terms.

17. Contact Information