1. Overview

This policy applies to all roadside assistance services, subscription plans, emergency support requests, and related automotive services offered by Bharti Road Assist.

2. Cancellation Policy

A. Membership / Subscription Cancellation

Customers may request cancellation of monthly, annual, or subscription-based plans by contacting our customer support team through official channels.

Cancellation requests are subject to verification and applicable service conditions.

B. Service Booking Cancellation

Roadside assistance requests may be cancelled before dispatch of a technician or towing partner.

Once a service provider has been dispatched, cancellation charges may apply.

3. Refund Eligibility

Refunds may be approved under the following circumstances:

• Duplicate payment
• Failed transaction with successful deduction
• Service not delivered due to operational limitations
• Incorrect plan purchase caused by technical error
• Approved cancellation within eligible refund window

All refund requests are subject to internal verification and approval.

4. Non-Refundable Situations

Refunds shall not be applicable in the following situations:

• Service already delivered or completed
• Delays caused by traffic, weather, or force majeure
• Incorrect information provided by the customer
• Breakdowns caused by negligence or illegal activity
• Fuel, tolls, consumables, or spare part costs
• Membership plans already partially utilized

5. Refund Processing Timeline

Approved refunds are generally processed within 7–15 business days through the original payment method.

Processing timelines may vary depending on banks, payment gateways, or financial institutions.

6. Service Limitations

Roadside assistance services are subject to:

• Geographic availability
• Vehicle eligibility
• Weather and traffic conditions
• Availability of technicians and towing partners
• Safety and legal restrictions

Service timelines are estimated and not guaranteed.

7. Dispute Resolution

Customers are encouraged to contact our support team before initiating payment disputes or chargebacks.

We make reasonable efforts to resolve genuine concerns promptly and professionally.

8. Contact for Refund Requests