1. Introduction

By using our website or services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

A. Personal Information

• Full name
• Mobile number
• Email address
• Residential or business address
• Vehicle registration number
• Vehicle make and model
• Driver identification details
• Emergency contact information

B. Service & Technical Information

• GPS/location information during assistance requests
• Device information
• Browser type and IP address
• Website usage data
• Call recordings and customer support interactions

C. Payment Information

Payments may be processed through authorised third-party payment gateways. Full banking or card details are securely handled by payment providers.

3. How We Use Your Information

• Provide roadside assistance services
• Verify customer identity and vehicle ownership
• Process payments and service requests
• Send updates, notifications, and offers
• Improve customer experience and website functionality
• Maintain legal and operational records
• Prevent fraud or unauthorised activity

4. Sharing of Information

We may share information with:

• Authorised towing and service partners
• Payment gateway providers
• Hosting and technical providers
• Government authorities when legally required
• Insurance and automotive partners

We do not sell or rent personal information to third parties.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorised access, misuse, disclosure, or alteration.

However, no method of electronic transmission or storage is completely secure, and absolute security cannot be guaranteed.

6. Cookies and Tracking Technologies

Our website may use cookies to:

• Improve website performance
• Analyze visitor behavior
• Personalise user experience
• Maintain login sessions

7. Retention of Data

We retain personal information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

8. User Rights

• Request access to personal information
• Request correction of inaccurate data
• Request deletion where legally permissible
• Withdraw promotional communication consent

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party services.

10. Children’s Privacy

Our services are not intended for individuals under 18 years of age, and we do not knowingly collect information from minors.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Updated versions will be posted on this page with revised dates.

12. Contact Information